Returns & Exchanges

We want you to love your Envy Stylz purchase. If something is not quite right, please contact us within 7 days of the delivery date to request a return or exchange.

Start a Return or Exchange

All return, exchange, or refund requests must begin by email. Contact us before sending any item back. We will review your request, discuss the available options, and provide return instructions.

Email required: Send all return, exchange, or refund requests to Support@envystylz.com. Please include your order number and a brief description of the issue. We will review your request and email you instructions. Please do not send merchandise back before receiving our instructions.

Please do not mail a return until you have contacted us and received instructions.

Return Eligibility

Eligible merchandise must be unworn, unwashed, unused, and in its original condition. Items with stains, signs of wear, cigarette smoke, deodorant, pet hair, odors, damage caused after delivery, or other evidence of use will not be accepted.

Please include your original invoice or order information with the return.

Refund or Store Credit

For an approved return, you may choose either a refund of the eligible returned merchandise to your original payment method or store credit. Refunds and store credits are generally processed within 5–7 business days after the returned item is received and inspected. Your bank or card provider may require additional time to post a refund.

Change-of-Mind Returns

If you received the correct, undamaged item but no longer wish to keep it, email Support@envystylz.com first to discuss your options. We will provide return instructions if the return is approved.

Exchanges

If you would like an exchange, email Support@envystylz.com first. Exchanges are subject to product and size availability. We will provide instructions based on the item requested.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged. Original shipping charges are nonrefundable. Free shipping is offered on qualifying orders over $75.

Approved returns should be mailed according to the instructions provided by our support team to:

Envy Stylz Boutique
106 North Main Street, Suite A
Grand Saline, TX 75140

Final-Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

Black Friday and Cyber Monday sale items
Items priced at $19.99 or less
Items purchased using a discount code greater than 10% off
Styled-x-Envy bags, accessories, jewelry, hats, purses, and grab bags
Personalized or custom T-shirts, including custom items sold during live broadcasts or auctions

Incorrect or Damaged Items

If your order arrives incorrect or damaged, email Support@envystylz.com promptly so we can review the issue and provide instructions.

For production, shipping, and delivery information, please review our Shipping and Order Policy.

Subscription orders: Envy Stylz Subscription Box Program purchases are subject to our Subscription Box Program Policy, including renewal, cancellation, and final-sale terms.